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Privacy Policy

Last updated: May 13, 2025

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

  • What personal information do we process?
    When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
  • Do we process any sensitive personal information?
    Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example, your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
  • Do we collect any information from third parties?
    We do not collect any information from third parties.
  • How do we process your information?
    We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent, such as responding to a service request or evaluating trend of usage. We process your information only when we have a valid legal reason to do so.
  • In what situations and with which parties do we share personal information?
    We may share information in specific situations and with specific third parties.
  • How do we keep your information safe?
    We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
  • What are your rights?
    Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
  • How do you exercise your rights?
    The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect?

Review the Privacy Notice in full below:

Personal Information 

We only collect personal information that you provide/disclose to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Contact preferences

We DO NOT process sensitive information.

Information automatically collected

Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with California law. We may also process your information for other purposes with your consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

 

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situation(s):

  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise.

We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience on our website, analyze site traffic, and understand how visitors engage with our services.

 

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help us remember your preferences, improve performance, and understand how visitors use our site.

 

Types of Cookies We Use

  • Essential Cookies: These are necessary for the basic functionality of our website, such as enabling secure logins and form submissions.

  • Analytics Cookies: We use tools like Google Analytics to collect information about how users interact with our website, including pages visited, time spent on the site, and browser/device types. This helps us improve our services and user experience.

  • Functional Cookies: These help us remember your settings or preferences (such as location or browser type) to personalize your experience.

  • Web Beacons/Pixels: These may be used in our emails or website to track engagement, such as whether emails were opened or links were clicked.

Third-Party Tracking

Some third-party services we use, such as Google Analytics and embedded content (like Google Maps), may also place cookies through our website. These third parties may use cookies according to their own privacy policies.

 

Google Maps

If our site includes an embedded Google Map to display our studio location, Google may collect location and usage data through its Maps API. For more information on how Google uses your data, please refer to the Google Privacy Policy.

 

Your Choices

You can choose to disable or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

To opt out of Google Analytics tracking specifically, you can visit Google Analytics Opt-out Browser Add-on.



We only collect personal information — such as your name, email address, phone number, and zip code — when you voluntarily provide it to us through our website’s contact or inquiry forms.

 

  • If you choose to proceed with a project with our studio, we will create an account for you and retain your personal information for the duration of the project, in order to effectively manage communications and project delivery.
  • If you do not proceed with a project after your initial inquiry, we will retain your personal information for up to 6 months from the date of your last interaction. This allows us to respond to any follow-up questions or service requests.

 

After these time periods, we securely delete or anonymize your data, unless a longer retention period is required or permitted by law. We do not collect or store personal data without your explicit consent.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.



We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@designloftcompany.com.

You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

 

  • Withdraw your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “12.HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

  • Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “12.HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
  • Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at info@designloftcompany.com.



Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

If you are a resident of California, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. 

You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

 

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. 

For a comprehensive inventory of all personal information we process, please refer to the section “1.WHAT INFORMATION DO WE COLLECT?”



Category

Item

Collected

A. Identifiers

Name (Alias), Zip Code, Telephone / Mobile contact number, Email address.

Y

B. Personal information as defined in the California Customer Records Statute

Name, Contact information

Y

C. Protected classification characteristics under state or federal law

Gender, age, date of birth, race and ethnicity, national origin, martial status, and other demographic data

N

D. Commercial information

Transaction information, purchase history, financial details, payment information

N

E. Biometric Information

Fingerprints, voiceprints

N

F. Internet or other similar network activity

Browsing history, search history, online behavior, interest data, interactions with our and other websites, applications, systems, and advertisements

N

G. Geolocation data

Device Location

Y

H. Audio, electronic, sensory, or similar information

Images and audio, video or call recordings created in connection with our business activities

N

I. Professional or employment-related information

Business contact details in order to provide you our services at a business level or job title, work history, and professional qualifications if you apply for a job with us

N

J. Education Information

Student records and directory information

N

K. Inferences drawn from collected personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

N

L. Sensitive personal information

 

N

 

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of: • Receiving help through our customer support channels;

  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

  • Category A – If you choose to proceed with a project with our studio, we will create an account for you and retain your personal information for the duration of the project, in order to effectively manage communications and project delivery. If you do not proceed with a project after your initial inquiry, we will retain your personal information for up to 6 months from the date of your last interaction. This allows us to respond to any follow-up questions or service requests.
  • Category B – We only collect personal information such as your name, email address, phone number, and zip code – when you voluntarily provide it to us through our website’s contact or inquiry forms. If you choose to proceed with a project with our studio, we will create an account for you and retain your personal information for the duration of the project, in order to effectively manage communications and project delivery. If you do not proceed with a project after your initial inquiry, we will retain your personal information for up to 6 months from the date of your last interaction. This allows us to respond to any follow-up questions or service requests. After these time periods, we securely delete or anonymize your data, unless a longer retention period is required or permitted by law. We do not collect or store personal data without your explicit consent.
  • Category G – As part of our project inquiry process, we may request your ZIP code to help determine service availability in your area. This information is used solely for project planning purposes and is not shared with third parties or used for location tracking. If you choose to proceed with a project with our studio, we will create an account for you and retain your personal information for the duration of the project, in order to effectively manage communications and project delivery. If you do not proceed with a project after your initial inquiry, we will not retain your location data and it will be removed from our database since 6 months of our last interaction.

 

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

 

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

  • Right to know whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to non-discrimination for exercising your rights
  • Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

 

Depending upon the state where you live, you may also have the following rights:

  • Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California)
  • Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)

 

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at info@designloftcompany.com, by calling toll-free at 1-650-938-8885, by visiting https://www.designloftcompany.com/contact/, or by referring to the contact details at the bottom of this document.

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser. Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

 

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

 

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

Yes, we may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

If you have questions or comments about this notice, you may email us at info@designloftcompany.com or contact us by mail at:

 

Design Loft Company LLC

4020 Fabian Way

Ste #201

Palo Alto, CA 94303

United States

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

G. KLEINSMID

BUILDING PROFESSIONAL

I have worked with Hellen Hsieh and her staff on multiple projects for over four years. Throughout each project Hellen has maintained her professionalism and focus on the end result. She has good design sense, but also good people sense and helps clients enjoy the design process without becoming overwhelmed with all of the available design and product choices.
No project is without its challenges and how one deals with them does much to determine the final outcome of the project. Hellen has a positive attitude, solicits input from all affected parties and works together to find the best solution to issues. She is creative, forthright and accessible.
As a contractor, I appreciate her knowledge of building construction and as a client you will appreciate her ability to listen closely and turn your words into design ideas with beautiful results.

V. RAVEENDAR

REMODEL + ADDITION | SAN JOSE, CA

We worked with Hellen and her team for helping us design the interiors of our home that involved both renovating and adding a new family room and primary suite. Hellen gave us a very interesting idea to change the layout of our old kitchen island to maximize the square footage and give us a new island that is 3 times the size of the old one. She made visits both to our home and to tile showrooms with us to pick the finishes that aligned with our aesthetics best. The new primary bathroom has come out beautiful thanks to her! In addition, she also helped us envision the exterior paint colors so the outside could match the design style of the updated interiors. Overall, we are extremely happy to have worked with Hellen and would recommend her to our friends and family!

L. WILLIAMS

REMODEL + ADDITION | MOUNTAIN VIEW, CA

We hired Hellen Hsieh, the owner of Design Loft Company, to design our 725 sq ft great room addition. We are so incredibly thrilled with the completed project, it is exactly what we had envisioned.
Our existing house was a 1200 sq ft 3 bedroom, 2 bath home. The kitchen and living area was very modest. With two teenagers at home, we needed to expand and wanted more room to entertain.
When we started the project we were uncertain if we should knock down walls and remodel the current floor plan and add a small addition or keep the footprint of the existing house exactly the same and add on one large great room. We decided to do the later, however, to get to this point, we went through several different renderings. Hellen provided us with many great options and helped us decide what would be the most economical and feasible plan. She was flexible, patient and was great about pointing out the pros and cons of each option.
Her interactions with our architect , contractor and cabinet supplier went very smoothly which helped us to meet specific deadlines. Hellen was maticulous when it came to the kitchen cabinets and made sure everything was ordered properly and our custom stain came out exactly how we wanted.
As a designer, she is very creative and knowledgeable. She understood the style and feel we were after. More importantly she was very conscious and respectful of our monetary constraints which helped us complete our entire project within budget.
What impressed us most was her understanding of the build process: from the contractors needs, the city requirements, realistic costs and time estimates, appliance installation prerequisites and inspection requirements. We couldn't be more pleased with Design Loft and Hellen's professionalism. Definitely 5 stars!!

M.Eshow

Remodel | Sunnyvale, CA

I worked with Hellen and Majo to design the remodel of the master bathroom of my condominium in Sunnyvale. They were very helpful in suggesting things I hadn't considered, like turning my French doors into a pocket door to save space. They also suggested brands and suppliers I had not found by on-line searches, which led me to a custom vanity and far more interesting fixtures than I would have found on my own. The most important thing they did for me was to prepare all the drawings and information I needed to get a permit from the city on the first try. They are very responsive and easy to work with, as well. I highly recommend Design Loft!

P. RAMACHANDRA

Remodel | Palo Alto, CA

We are doing some extensive remodeling of our home and we decided to work with The Design Loft after we got great comments from references. It has been a wonderful experience so far and we have loved working with Hellen Hsieh and her team. Hellen has great ideas for design and is very receptive to our ideas. She and her team are ready and come prepared for meetings and we always have very productive discussions. Her follow through is excellent and she makes sure to address everything discussed, without letting anything slip through the cracks. We heartily recommend her and The Design Loft for your projects!

B. SU

Remodel | Redwood City, CA

Hellen and her team at Design Loft helped us with the planning and design to rebuild and expand our all-original circa-1950s 2 bed/2 bath ranch tract home. Instead of closed up dark spaces, we now have a beautiful bright house that flows, large kitchen with center island, additional office/bedroom, unique powder room, and expanded floor plan to include a master suite.
Design Loft helped us with the design and architectural drawings. They brought in resources, as needed, for structural drawings, energy calculations, and getting the plans approved. When our original cabinet manufacturer became a casualty of COVID, they helped us find an alternate within the same budget and redrew the plans. When we had issues with the cabinets, they worked with the distributor to resolve the issues at no extra cost to us. Hellen was always available to consult with our contractor throughout the project.
Hellen has a wonderful patient demeanor, invaluable to saving stress, time, and money for a large project such as ours. Especially invaluable was Hellen’s design expertise, providing options, all while keeping to our budget and taste. She helped us with everything: color, tile, floors, cabinet, countertop, hardware, plumbing fixture, lighting, doors, moulding, finishes, etc. We came to absolutely trust Hellen’s judgement and advice. Our house is now completely transformed and better than what we envisioned, one that is modern, practical, and unique.

K. CLENDENIN

Remodel + Addition | San Jose, CA

We had the best experience with Hellen and her team. They really helped bring our dream bathrooms to fruition. I didn't know where to begin on making tile and design decisions. Having them come to me with a vision and a few choices really helped me figure out what it was I really wanted. I also really appreciate Hellen's outside the box thinking on design. She was able to suggest a master bath reconfiguration that we had not even imagined and turned our little bathroom into a bathroom, walk in closet and toilet closet. It was so much more functional that what we had and I am so grateful she suggested it. We will definitely be using Design Loft again. Can't wait for the next remodel :).

E. FUJITA

Material selection | Palo Alto, CA

When we first met Hellen Hsieh, we were very impressed with her knowledge, professionalism and friendliness. SHe is not only an expert in interior design, but also a good partner who understands the style and the design that works best for her clients. Hellen provided excellent service and guidance throughout the entire home decoration project. She was always very responsive when we needed her and had always given us her sincere and honest opinions. My husband and I both work full time and have very little time and experience in home decoration. Hellen took the time to understand our preferences and style. She has the ability to create a design that suits our style based on our desires and her expertise. Hellen researched thoroughly to provide us with the best choices on the styles, color, fabrics and prices which saved us a great deal of time and trouble. Hellen decorated our home as it was her own. She never once pushed us into any decisions and had always guided us through the entire decoration project with our best interest at heart. Every time when our friends compliment how beautiful our home is decorated, we could not have been more pleased for the great job that Hellen had done.

R. Alfano​

Building Professional

Design Loft is a fantastic Design Company. I have work first hand With Lauren Byrd and a little bit with Hellen Hsieh. Lauren is great at what she does and has really spoiled me when it comes to a professional and talented Designer. For a builder to watch how she interacted with the homeowner and how she related it all to us, the builder. If you are looking for a Design Firm that knows how to space plan as well as colors for the project, they are the ones! Not to mention, they work well with the building and planning Departments to ensure that your job can be done as planned.

I would recommend Design Loft not only to homeowners, but to builders and to Designers that are stuck on difficult aspects of their projects.

M. MOFFET

Remodel | Saratoga, CA

I am very happy I hired Hellen to help design my kitchen remodel. She is professional and responsive as well as creative and up-to-date with the latest trends. I thought I didn't have many options with the limited space of my existing kitchen but Hellen came up with a creative layout that opened up my kitchen and gave it a wonderful new feel. She did great job of working with me to create a design that achieves the look I was aiming for. I appreciated her flexibility not only in her design recommendations but also in how we worked together. Hellen made special appointments during off hours to accommodated my work schedule. She communicated with me well, whether it was face-to-face conversations, on the phone or via e-mail. I thoroughly enjoy working with Hellen and highly recommend her for any remodeling project.

J. Shi & V. Ko

Remodel | Los Altos, CA

My husband and I recently completed our first home renovation, and as total beginners, we felt completely overwhelmed. Design Loft transformed this daunting process into an exciting journey. Majo and Hellen guided us every step of the way, helping us shape our Modern Spanish aesthetic while creating a detailed design plan for our contractor. With both of us working full-time, their expertise saved us countless hours and headaches. One of the biggest renovation challenges is dealing with overwhelming choices. Design Loft curated a few perfect options for everything—paint colors, light fixtures, cabinets, tiles—allowing us to make decisions efficiently while staying true to our vision. Their value went far beyond aesthetics. They caught several contractor mistakes that could have caused major issues and connected us to great vendors that helped us find the best deals. Here’s something important: without a skilled designer, contractors often take the easiest route rather than creating the high-end look you’re envisioning. At times we questioned our choices, but trust the process! Everything came together beautifully, and we couldn’t be happier with the result. If you’re planning a renovation, working with Design Loft is a no-brainer. Their professionalism, attention to detail, and ability to create designs perfectly tailored to your taste make them invaluable. Highly recommend Majo, Hellen, and the entire team!

R.&D. DUTTA

New Construction | Palo Alto, CA

We had a great experience working with Hellen and her team at Design Loft on our new construction project. Hellen optimized the floor plans for kitchen and bathrooms, and helped us on various design elements and features of the new space. We were impressed with Hellen’s creativity and eye for detail. She was able to understand our requirements and work with the constraints of our plan to recommend creative solutions. Her flexible and collaborative work style makes it easy to work with her. She always got back to us promptly on deliverables and questions. It has been a pleasure working with Hellen and her team, and we highly recommend her for interior design.

S. Zhu

Remodel + Addition | Los Altos, CA

Hellen has helped us complete several projects in our home over the last several years. She has been wonderful from beginning to end in each of the projects. She has been truly amazing in creating wonderful spaces and design for our home. Each space that she created in our home is much loved and very well used by our family of 5, with 3 kids ages 9-15, from our new family room space to laundry room converted to office/guest room space. The spaces are much admired and loved by our visiting relatives, friends and guests. She is incredibly creative but also practical and solution focused. She is patient and listens well and balances our utility, timeline, budget needs with her creative vision for the space design. She is a professional who has a sense of calm that translates to her space design. It has been amazing working with her over the years.

D. Filloux

Remodel | Redwood City, CA

Hellen and her team were instrumental in the wonderful make over of our first floor living space that included a complete kitchen re-do and an update to our family room and half bath. Her sense of color, style, and functionality were so welcome with her casual, thoughtful style. She is not dogmatic like so many design firms, but rather is excellent at listening, asking really good questions about wants vs. needs, and making suggestions for changes that are not readily apparent. Without question, some of the best features of our remodel were ideas from her that we had not even considered. And, of course, Hellen and colleague Karen are so incredibly nice (and funny!), it makes working with them a joy. We could not be happier with the result.

A. Wolf

Kitchen + Bath Remodel | Cupertino, CA

The Design Loft team, led by Hellen, are exceptional design partners. They helped us to re-imagine our master bath and kitchen with creative design and structural solutions. Hellen and Joni were great thought partners and were very attuned to our design preferences while also introducing new variations that we would not have come up with on our own. I am grateful, finally to have a walk-in closet in our master bedroom, and a state of the art kitchen that is both sophisticated and highly functional. The team is very responsive and willing to assist on all aspects of our house remodel, including finish, material, fabric, and furniture selection. I would highly recommend this team and when if there comes time for remodeling in the future, they will be first on our list to call!

V. JAIN

WHOLE HOUSE REMODEL | PALO ALTO, CA

Hellen and team have been an absolute joy for us to work with. Her team's attention to detail, understanding our preferences, modifying house structure layout, and picking decorative items has been exceptional. She transformed our house from an average remodel to a magazine-like experience. Highly recommend her services.